Terms and Conditions

Ericht Holiday Lodges

Terms and Conditions 2021

DEPOSITS AND BOOKING CONTRACT

You will receive and acknowledgement immediately by return at time of booking and this will be followed up by a direct confirmation email letter from us. Bookings made through our online booking system are provisional until confirmed by that follow up email.

A deposit of 25% is required with completed booking form with balance payable 42 days before arrival. Full payment is required with bookings made within 42 days of arrival date.

CANCELLATION POLICY

When COVID-19 hit the world, we were all met with unexpected scenarios, many of you will now also find moving forward that they will not be able to cover the cost of their holidays against cancellation due to COVID-19 related illnesses or government lockdowns.

We have therefore introduced flexible cancellation terms & conditions allowing you to book with confidence and cancel free of charge up to 7 days before arrival. The key points and conditions of our terms are listed below.

KEY POINTS:

  • You must cancel your holiday in writing by email or letter.
  • Cancellations will attract a full refund if made up to 7 days prior to arrival date. Example: For a check in on Saturday, Guests could cancel as late as the prior Saturday. We would, however, as a small family business, ask that you give us as much notice as possible.
  • If you cancel before these last 7 days you will receive a full refund of the costs you have paid.
  • If you cancel later than these 7 days before your arrival date your full payment will not be reimbursed.  We would highly recommend that for your own peace of mind that you take out your own travel insurance to cover a booking cancellation. If you do not choose to cover your holiday then you accept responsibility for any loss that you may incur due to your cancellation.
  • If for any reason we must cancel due to circumstances beyond our control (force majeure), you will be offered the opportunity to rebook, receive a voucher or be refunded in full.  If we must terminate your holiday early for circumstances out-with our control you will be refunded part of the cost of the holiday based on the time remaining for the booking.  This will be the full extent of our liability. No additional compensation, expenses or costs will be payable. 

Arrival and Departure Times

Our Reception is open between 9am and 10am and again between 4pm and 6pm.

Due to new Covid 19 protocols and government guidelines we are taking additional measures to ensure your lodge is ready for your arrival. This means we have had to move back the arrival times to between 4 and 6pm although arrangements can be made for later arrivals. 
Lodges need to be vacated by 10 am on the morning of departure at the very latest.

All of new our arrangements can be found on our Covid-19 Information Page

Arrival and Departure Times

 

Our Reception is open between 9am and 10am and again between 4pm and 6pm.

Due to new COVID-19 cleaning schedules we are spending even more time getting the lodges ready for your arrival. This means we have had to move back the arrival  times to between 4 and 5pm although arrangements can be made for later arrivals. Please call or email to check in advance how we can make your arrival time more convenient to your plans.

Lodges need to be vacated by 10 am on the morning of departure at the very latest.

Housekeeping Arrangements

 

  • We will now ask all customers to cooperate with changes to our housekeeping arrangements to enable us to turn around the lodges more quickly and safely. These will change as time goes on and will be updated and guests will be informed prior to arrival as required.
  • The person booking is responsible for the lodge, its furnishings and for ensuring that accommodation is left in a clean and tidy condition and the Covid-19 Safety procedures below:
  • As with the Scottish Government requirements that allow us to open, we ask our guests to cooperate with all measures in place on site to control social distancing and encourage good hand hygiene to help stop the spread of the coronavirus.
  • Please strip the bed linen before departure and place in the laundry bags provided. We also ask that the windows are opened on departure and that the lodge is locked, and the keys returned to reception.
  • We appreciate if all lodges are left as they are found including all dishes and pans washed with hot soapy water, dried, and put away and bins emptied, and refuse and recycling taken to our main waste point.
  • We supply the use of hand sanitizers and would ask guests to use this on returning to the lodge.
  • We reserve the right to ask for a good housekeeping deposit of £100 on arrival by card or cash.
  • If more than one lodge is booked, then on departure all inventory must be returned to its original lodge. We inspect all lodges on departure.
  • Dogs are most welcome (we do not accept cats, or any other animals) but if you intend to bring your dog they must be booked in advance. (if booked through Booking.com payment can be made on site in cash only £4 per night/£25 per full week) Whilst in the grounds we must insist that your dog is always kept on a lead. You must clean up after your dogs and all waste must be disposed of in a bag in the green lidded bin at recycling centre. At no point should dogs be left in the lodges on their own. Dogs are NOT allowed in bedrooms on beds or on any other furniture, Failure to observe this policy will result in the hirer being charged a minimum cleaning fee of £50.
  • In the interests of Fire Safety and the comfort of our other guests there is no smoking allowed in the lodges Failure to observe our no-smoking policy will result in the hirer being charged a fee of £100, plus any additional cleaning costs incurred. Smoking is permitted on the veranda as long as doors are closed.
  • The number of persons occupying or visiting the property during the hire period must not, at any time, exceed that completed on the booking form, unless prior arrangements have been made with us.

 

 

Rates

 

  • Bed linen is supplied as appropriate to confirmed booking numbers and is included in the cost, however, bath towels are not. A hand towel, bathmat and dish cloths are provided for use free of charge. If you need to use both bedrooms then let us know in advance (i.e. a bed in each room)
  • Our rates include the reasonable use of all services including electricity, water and gas
  • Highchair or travel cot must be booked in advance to ensure availability and cleaned and returned to the reception after use. Current rates are on our website.
  • We have a few small barbecues for free use within the grounds. These must be booked in advance to ensure availability and cleaned and returned to the reception after use.

 

Wi-Fi

 

Our wi-fi is available free of charge. The best service is available around the reception area. It may not be possible to access the WiFi in the lodges themselves. Lodges with our rural and wooded setting, service is limited the further from reception you are.

 If you feel that your stay will be adversely affect but not having WiFi then please contact us and we can arrange to cancel your booking if required.

Discounts and Special Offers

 

For direct bookings from our website we offer several discounts on occupancy and length of stay, early and last-minute bookings. All special offers are subject to availability. Booking direct always offers best prices. If you have booked through Booking.com we do not offer any under occupancy discounts and the price paid via Booking.com will always be more expensive than booking direct. Please contact us if you would like to rebook direct.

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